FAQs

Frequently Asked Questions and Answer

Where can I get the actual arrival date of the shipping vessel?

There are two ways: The shipping agent will contact the Notify Party provided on the B/L about the shipment’s arrival or you may contact the shipping agent on your end about one week prior to the shipping vessel’s ETA. To contact your shipping agent, please follow the instructions below. 1. Visit your car agent to find the carrier (shipping company) name of your vessel. 2. Click on the hot pink “Shipping Agent” in your agent to show the list of all agents. 3. In the above list, go to the section that lists your port of discharge. 4. Search the list by looking for the cell that has the correct carrier from step 1. 5. The agent listed next to the correct carrier in step 4 is your shipping agent. Please wait to contact them until about one week prior to your shipping vessel's ETA as they will not have the requested information before then. Please note that there are also sources for this service available on the Internet.

How long will it take for the shipping vessel to reach my port?

We do our best to ship your vehicle so that you receive it in a timely manner. The durations given below are from the designated Japanese port to your port of discharge. Please note that they are estimates based on our past experience and are not guaranteed. Africa: approximately 3–5 weeks to travel from Japanese port to your port Caribbean: approximately 3–5 weeks to travel from Japanese port to your port Pacific Region: approximately 1 week to travel from Japanese port to your port South America: approximately 4 weeks to travel from Japanese port to your port

How can I see my vehicle’s shipping schedule?

That depend on places where is located, however usually there are 2-3times every months.

What information do you need from me to begin booking a shipping vessel for my vehicle?

The information below is required to book a shipping vessel for your cargo. Please read the following carefully and provide us with all requested information. Most information is required by the contracted shipping companies; Port of Discharge: Your nearest port where the vessel will unload your cargo. Vehicle Destination: Where the vehicle will actually be used. Please provide the name of the country where the vehicle will be registered for use. Consignee: This is the vehicle’s “owner-to-be.” Please list the consignee’s full name as well as the “real” name shown on his/her passport or ID, full address (without any abbreviations), and phone number(s). To receive your B/L from the shipping company, it is mandatory that all of the consignee’s information above be provided. Also, when providing us with your booking information, it is important to understand the following: Your booking will be delayed by the shipping company if the consignee’s full name and address are not provided. Complete information must be provided. The consignee’s name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time. Notify Party: This is the person that the shipping agent contacts to notify the confirmed arrival date of your vessel to the port. If you have a private clearing agent, you may list them here, though it is not mandatory as you do not need to declare a clearing agent on the B/L. If you have not hired an agent, it is easiest to simply write in “Same as Consignee”. DHL Delivery Address: This information is required so that we can mail your documents, including your B/L, by DHL courier or MES. Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s). Please be warned that incomplete information may delay the dispatch of your documents.

Why are there so many changes and delays to the shipping schedule?

These changes are made by the contracted shipping companies and we, as exporters, do not have authority to intervene with their decisions.

Do you list the manufactured year of your vehicles?

Yes, when the information is available. However, we cannot guarantee this information, because it is provided by a third party. Tenokucho co.,ltd shall not be responsible for any losses, damages and/or troubles cause by this information.

Are spare keys provided?

It depends. If you do not find spare keys in the vehicle’s glove compartment, then they are not provided. You will be responsible for making copies when you receive the vehicle.

How many vehicles do you can access in inventory and how often are they updated?

We maintain a constant inventory of over 100,000 vehicles with new purchases every weeks.

Can I ask you to change the vehicle’s odometer reading (mileage)?

No, changing the vehicle’s odometer reading is illegal. Tenokucho co ltd, does not participate in illegal actions, regardless of the reason.

Can I request vehicles not listed on your website?

Of cause, Please do not hesitate to let us know what you are search for. Our staff will do our best to find the vehicle that best suits your request.

Can you ship auto parts inside the vehicle I am buying?

No, we are not allowed to put anything inside the vehicle unless it is shipped by container.

What documents am I supposed to receive from Tenokucho co ltd regarding my shipment?

You, as an importer, are supposed to receive the following documents: 1. Bill of Lading (B/L) 2. Insurance Document (if your purchase is CIF) 3. Export Certificate (also called the “Deregistration Certificate” or “Cancellation of Registration” form) 4. Commercial Invoice If your government requires, we will also send you the following: 5. Inspection Certificate

What is the consignee?

The consignee is the vehicle’s “owner-to-be.” Please list the consignee’s full name as well as the “real” name shown on his/her passport or ID, full address (without any abbreviations), and phone number(s).

It is important to understand the following when providing us with your booking information:

Your booking will be delayed by the shipping company if the consignee’s full name and address are not provided. Complete information must be provided. The consignee’s name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time

Why must I provide the full name and address of the consignee?

Shipping companies require that full information be provided. The B/L is an official document that determines/proves the owner of the cargo and, therefore, the consignee’s full name and address, as written on his/her passport or ID must be used. Your booking will be delayed by the shipping company if the consignee’s full name and address are not provided. Complete information must be provided. The consignee’s name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.

What is the Notify Party?

This is the person that the shipping agent contacts to notify the confirmed arrival date of your vessel to the port. If you have a private clearing agent, you may list them here, though it is not mandatory as you do not need to declare a clearing agent on the B/L. If you have not hired an agent, it is easiest to simply write in “Same as Consignee.”

What is city delivery?

A service provided by Tenokucho co.,ltd for transferring the vehicle from the port of discharge to a designated city for delivery to the consignee.

I found a vehicle on your website that I want to buy. What should I do?

Please visit our website and click on the vehicle you like to see and send me the mail : tenokuchoinc@gmail.com We can contract to all Japan auctions as well as all normal shop too. Verify that you have chosen a destination under the “City Delivery” classification in the “Nearest Port/City”

Can you provide me with a receipt for my payment?

No, we do not provide receipts. The bank remittance provides an official written record of the payment transaction for both the buyer and seller.

What is a TT Copy? Where can I get it?

Once you submit your payment for transfer at your bank, you will receive a Telegraphic Transfer Copy (TT Copy)as a proof of your remittance. The deposit slip may replace the TT Copy only if the TT Copy is not issued immediately by your bank.

Are pre-export inspections required?

For some countries, a pre-export inspection is mandatory prior to exporting the vehicle. Please visit your country’s appropriate government authorities to obtain all required pre-export inspections lists. It has been reported that while many countries in the past have not enforced this regulation, they are beginning to impose large fines for violations. Please make sure that the condition of your purchase is inspection inclusive if such is mandatory by your country’s government.

What are the rules/regulations for importing a vehicle?

For export rules and procedures for your country, including pre-export inspections lists, please visit your country’s appropriate government authorities. References to these authorities can be found in our FAQ section “Basic Export Rules/Regulations per Country.” It is also strongly suggested that prior to importing a vehicle, you research what is expected of you as a vehicle importer in your country and understand all risks and responsibilities.

Can you show me the condition of the vehicle?

We provide up translation of auction sheet, and send many pictures to you.

Can you ship auto parts inside the vehicle I am buying?

No, we are not allowed to put anything in the cargo unless it is shipped by container.